SECTION 23 – EXCHANGE/RETURN/REFUND POLICY

  • Unsuitable items may be exchanged within 5 days of receiving your order.
  • MISS EAST will not accept the returned products and cannot exchange the item/s if:
  • The return falls outside of the stated 5 day period.
  • The replacement size/item is unavailable for exchange.
  • The product/s have been worn, washed,altered, damaged or not in its original packaging.
  • The product has been purchased at a reduced/sale price.
  • Orders with promo codes used to discount the item fall under sale orders/orders using influencer discount codes/ buy x get y free promo codes forfeit the to be exchanged/returned.
  • The product is part of a limited edition/exclusive collection.
  • Swimwear, underwear, hats, scarfs and accessories will not be exchanged – no exceptions.
  • To return a product/item for exchange please follow the instructions below:
  • Drop us an email via info@misseast.co.za
  • In your email, please include your reason for exchange and attach a copy of the payment confirmation you received when placing your order.
  • All returns will be exchanged to different items or refunded via store credit via an e-gift card code.

You will receive a response email:

  • Confirming/declining your exchange
  • The availability of the items the client would like to exchange for
  • A return address
  • The client will be responsible for the shipping costs for returning the item. You will also need to pay additional shipping costs to dispatch your new item. Shipping costs are payable in advance and are non-refundable.
  • The item/s must be packaged in its original packaging and still in perfect condition for the purpose of resale. Please ensure items are not damaged or soiled, the swing ticket attached and all accessories, instructions and documentation included.
  • A non-defective item will not be accepted if it shows signs of extended use beyond the time required to try them on or test them.
  • Address the package to MISS EAST FASHION BOUTIQUE – and use address provided.
  • As MISS EAST FASHION BOUTIQUE is not liable for the loss of any product/item being returned, we highly recommend that you return it using registered mail.

SECTION 24 – DEFECTIVE/DAMAGED ITEM

  • For MISS EAST, we pride ourselves on quality. We thoroughly check all our garments to ensure they are fully capable of withstanding the use for which they are designed. It is extremely rare for our products/items to be damaged or defective.
  • ALL DEFECTIVE/DAMAGED items must be reported within 3 days of receiving the item.
  • We will refund/replace the product if the damage is the result of a manufacturing defect or deviation from factory specifications, and not a result of normal wear and tear. If the problem was caused by reasons other than material quality or assembly process, the original product will be returned to you.
  • Please note the following are not classified as damaged/defective goods:
  • Items that do not match the online images – we make sure to use images identical to the product. The image online is the most accurate and identical to the product/item purchased and in no way or form differ from the item received.
  • We will use our best efforts to accurately display the goods, specifically regarding their colour, description, and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our site or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
  • Loose threads
  • Stains – during transporting garments from different dispatch units we try our level best to keep items safe from make up stains when clients are trying on garments and any stains that can occur during transportation. If you receive an item with a removable stain that occurred by the above transits, you are subject to a partial refund on
  • Email us via info@misseast.co.za if you have received a damaged or defective product/item.
  • Please provide a description of the defect and a few pictures.
  • Please note, the item will have to be shipped back to our warehouse for our team to investigate and access the defect/damage.
  • A refund/replacement will commence only once the item is received and declared as damaged/defective.
  • Shipping costs for a replacement is solely the clients responsibility and will need to be paid in advance.